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Shipping Policy

SHIPPING METHOD

shapersizeme partners with major international shipping companies such as DHL, UPS, ePacket, AESS and EMS to offer.

DHL:6-13 Days
UPS:6-13 Days
ePacket:12-20 Days
AESS:19-39 Days
EMS:12-21Days

PROCESSING

>It usually takes 1-5 days to prepare your order before shipping out(excluding holidays or weekends).

> Packages typically arrive in Depends on Shipping Method.

> Orders placed on holidays, Saturdays or Sundays will be processed the following business day.

If there is any shipping issue with your package , you must contact Customer Service within 90 days after your order was placed.

Due to the inconvenience caused by the COVID-19 and snowstorm, the expected delivery time may be postponed by 5-8 working days. A 5$ coupon will be send to you as an apology for delaying over 5 days. Sorry for this uncontrollable situation. We are still making every effort to delivery parcels to our customers. Please go to My Order or Tracking packages to track your order.

IS COVID-19 AFFECTING DELIVERY TIMES OR OPERATIONS?

> shapersizeme.com continues to operate as normal and steps are being taken to ensure for you to keep our delivery times promise and guarantee. You may experience delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, we’ll make sure you will receive tracking notifications.

> We will continue to be online for global customers, and our delivery and returns are running as usual at present.

> We are taking all necessary precautions and closely following government guidelines for our own US warehouses and facilities.

> Our teams are all working hard to ensure we keep giving you the service you love. Whether you have questions about a pending order or shipment, style advice, or are simply looking for someone to talk to, we're always here for you.

> It’s important to stay connected. We encourage you to keep in touch every day with your loved ones - and know you can connect with us anytime you need us.

INTERNATIONAL SHIPPING

> shapersizeme.com proudly fulfills international orders through different global shipping methods.

TRACKING YOUR PACKAGE

> Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.

> Tracking information may not be available for the first 24 to 72 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please email us at support@shapersizeme.com or contact us online.

WEEKENDS & HOLIDAYS

> Weekends and Holidays are excluded from shipping times. For more accurate shipping times on holidays, please contact our Customer Care Team at support@shapersizeme.com.

LOST PACKAGE?

> If the tracking information for your package says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.

> If the carrier is unable to provide a resolution please contact our Customer Care Team at support@shapersizeme.com.

MORE INFORMATION
> Transit begins the first business day after an order is shipped.
> Unfortunately shipping costs cannot be refunded for packages delayed due to adverse weather conditions.